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GENERAL SALES CONDITIONS

These General Conditions of Sale expressly regulate the relationships arising between Espresso Blue, S.L. with address at Camino de Garreta, 79 - Polígono Industrial La Valldan - 08600 Berga (Barcelona) - Spain, with CIF B64074628 and third parties (hereinafter "Clients") who register as users and / or purchase products through from the online store on the Espressoblue.com website. (https://www.espressoblue.com, hereinafter the "Store").

To make purchases in the store it will be necessary for the Customer to register or register as a User of the web and accept these General Conditions of Sale.

1. USER'S OBLIGATIONS

As a Client, you declare that you are of legal age and have sufficient legal capacity to be bound by these General Conditions of Purchase when contracting with Espresso Blue. Notwithstanding the foregoing, you agree, expressly and without exception, that access and use of the store takes place under your sole and exclusive responsibility.

The Customer agrees, in general, to use the Store, to purchase the Products and to use each of the Store's services diligently, in accordance with the law, morality, public order and the provisions of these Conditions. General. You must also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Store by other Users or that could injure or cause damage to the goods and rights of www.espressoblue.com, its suppliers. , Clients or in general of any third party.

2. VIRTUAL STORE OPERATION
2.1.Register in the shop

If this is the first time that you are accessing the store and you wish to make purchases, the Client must necessarily fill in the registration form which can be accessed by clicking the "Register" or "Access" button and then "Create Account". From that moment on, he will become an Espresso Blue customer.

The access codes (username and password (see Privacy Policy)) are personal and non-transferable, the Client being obliged to ensure their custody, good use and integrity. Likewise, the Client is solely responsible for the choice, loss, theft or unauthorized use of any password or identification code and the consequences that may result from it.

In any case, the Client will be able to see their data and modify them through the "My account." Option. Through this option the Client will also be able to activate / deactivate the possibility of receiving "Promotion Bulletins" with information about Espresso Blue (discounts, news, ...).

3. PRODUCTS

Espresso Blue reserves the right to decide, at any time, the products it offers customers through the web store https://www.espressoblue.com, at any time may add new products to those offered or included in the store. , understanding that unless otherwise provided, such new products will be governed by the provisions of these General Conditions. Likewise, Espresso Blue reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different families of products offered in the web store.

Our store https://www.espressoblue.com offers a wide and varied assortment of products so that from a computer or mobile phone the Customer can purchase our products without having to move around and with more comfort.

Espresso Blue guarantees the price of the day the purchase was made, regardless of the day it is delivered, so that the Customer can take advantage of all the existing offers at the time of placing their orders, without prejudice to the fact that At the time of delivery, said offers may not be valid.

Espresso Blue reserves the right to unilaterally modify, cancel or eliminate, at any time and without prior notice, the products and their prices, as well as to suspend or cancel their sale temporarily or permanently.

The colors and shades of the products that appear in the images may vary depending on the monitor on which they are displayed, trying to be as real and reliable as possible.

4. PRICES

Espresso Blue informs you that all prices shown in the store include the applicable Value Added Tax (VAT). But they do not include shipping costs.

External purchases made by taxpayers of the I.V.A. (companies, entities, organizations ...) with residence in the European Union and endowed with intra-community NIF, will be exempt from the payment of I.V.A.

Shipping costs differ depending on the place of delivery, and the total amount of the purchase. The shipping costs are indicated in the basket and before confirming the order, you will be able to see the amount involved, in some cases even free. All shipping costs are added at the end of the order, being added to the price of the items ordered.

Espresso Blue.com reserves the right to change prices at any time, but products will be invoiced based on the offers in force at the time the order is registered subject to availability on that date. The prices of the different offers only apply during the period of validity indicated therein or while supplies of the offered product are exhausted.

The purchase system is subject to the legislation in force in Spain, therefore the sale operations will be understood to be carried out at the address of: Camino de Garreta, 79 - Pol. Ind. La Valldan, 08600 Berga (Spain).

5. DISPONIBILITY

Regarding the offers, customers can only order the products put on sale during the period of validity of the offer, which is indicated in real time in the web store and within the limit of available stocks.

Once the offer deadline for the sale of a product has ended and / or in case the product is not available, it will be out of stock or eliminated.

In the event that a product is not available or out of stock after confirming the order and after the closing of the corresponding sale, Espresso Blue will inform the customer by email or telephone and will be offered purchasing alternatives, or the possibility that can cancel the order. In that case, Espressoblue.com will propose to the customer the refund of the amounts already paid in the form of a purchase voucher, or by refund of the amount in the same way that he received it.

6. PROCEDURE AND PAYMENT METHOD

The client can choose the payment of his purchase through different methods:

Bizum
Immediate payment in less than 25 ”, totally safe and comfortable transaction, with a double validation factor from your bank. For this form of payment, the first time you must activate your Bizum account for online purchases from your Bank and you will obtain the Bizum key. When the purchase is finished, you will have to validate the operation with the Bizum key and confirm it with the digital signature by accessing the application (app) of your bank. You will receive an e-mail confirming the payment of your order.

Credit card (VISA or MasterCard)
Immediate payment, totally secure transaction and validated by your bank. You will receive an e-mail confirming the payment of your order with the transaction number made.

Bank Transfer
You will receive an email confirming your order with the bank account number where you can make the transfer in the name of Espresso Blue. The order placed will be recorded as “pending payment” for transfer and expires after 15 days. After this period and if payment has not yet been made, it will automatically be canceled and the order will be canceled..

It is very important that in the banking operation you indicate the order number, as well as your name and surname. Espresso Blue will not consider the order to be effective and it will not be delivered until we confirm that the deposit has been made to our bank, if so, by email you will receive the purchase agreement. Transfers from different entities may take up to two business days to arrive (not counting weekends or holidays) according to bank regulations. With the bank transfer option you can transfer the amount of the order from your bank or by making a deposit directly through the window from the same bank as the account / s of Espresso Blue.

PayPal
You will receive an e-mail confirming your order with the transaction number made, this option has an additional cost of € 0.92 (VAT included) per purchase. Espresso Blue guarantees the Client the total security of their transactions, since they have the most current technological standards as of the date of the store's operation, in terms of security protocols and services. Espresso Blue informs you that, for the best guarantee of your security as a customer, you have reached an agreement with the company Sectigo Limited, dedicated to the implementation of technological security systems in electronic transactions and in particular those that occur on the Internet. In this way we offer our clients peace of mind that their purchases are made with a secure and reliable payment system.

Cash on delivery
You will receive an e-mail of the operation with the order number placed. Payment is made directly to the delivery agent of the transport agency, always in cash, if possible, with the exact amount since they usually do not carry change or POS to pay by credit card. Cash on delivery is only available to destinations in mainland Spain.

7. HOME DELIVERY SERVICE

Delivery times will vary depending on the product and the delivery area. Spain (Peninsula), Balearic Islands and Portugal, home delivery will be on working days by urgent transport of 24/48 / 72h. depending on the destination.

At the time of delivery, the Customer must sign the delivery note of the order as the order has been delivered and accepted. To receive your orders, it will be enough for you to show us your ID.

The delivery time starts counting from the day the order is shipped. Orders paid by card and PayPal are processed immediately and automatically. If you choose to pay by transfer, the term will start from the day after we receive the transfer. Delivery times are calculated based on working days (Monday to Friday, except holidays). Orders with delivery date or order formalization during the month of August, Black Friday, Easter and / or Christmas, may suffer delays due to the carrier's holiday period or saturation of orders for delivery.

Espresso Blue will inform the customer by email when their order is shipped and is in the possession of the transport agency. Once the transport agency awards the shipping number, the client will be informed with an sms so that they can track their shipment.

When the customer wants the order to be delivered later than the scheduled date, he must indicate it at the time of placing the order. The package can only be held in distribution warehouses (transport company) a maximum of 5 calendar days from the agreed delivery date. Once this period has elapsed without news from you, making delivery impossible, Espresso Blue reserves the right to have the package returned to our warehouse until the client contacts again to request another delivery and pay for a new transport.

7.1. Force Majeure Causes

Espresso Blue will not assume any responsibility for delay in the delivery of orders when such delays are not directly attributable to Espresso Blue or in cases of force majeure, by way of example but not limitation, in the terms and conditions provided in these General Conditions of Purchase. When:

  • any non-fault event impossible to foresee, or that foreseen or foreseeable, is inevitable,
  • failures in accessing the different web pages,
  • failures in the electricity or telephone network supply,
  • damages caused by third parties or attacks on the server of the (virus) that affect the quality of the services and are not attributable to either Espresso Blue or the Client,
  • failures in the transmission, diffusion, storage or delivery to third parties of the Products and other content on the web,
  • lproblems or errors in receiving, obtaining or accessing the store by said third parties,
  • fires,
  • floods or earthquakes,
  • strikes or labor conflicts or other social disorders that prevent the supply of the Products and therefore the fulfillment of the obligations assumed by Espresso Blue,
  • the shortage or unavailability of fuel or electricity,
  • accidents,
  • wars,
  • commercial or any kind of liens,
  • locks,
  • riots, or by reason of any government provision.

8. SCOPE OF DELIVERY

The products offered on our website www.espressoblue.com are served within the Spanish mainland. Espressoblue.com also distributes in the Balearic Islands and Portugal. Espresso Blue does not serve products in the Canary Islands, Ceuta or Melilla.

The transport company will carry out deliveries from Monday to Friday in the morning or afternoon. In the event that the date or time offered by the transport agency does not match that of the client, the client must arrange the delivery for another day directly with the transport agency. This could delay the delivery of the order.

The impossibility of agreeing a delivery date by the client, cancellation of the order once it has been shipped, or the non-adaptation to the delivery time slots standardized by the transport agency described above, the shipping and return costs of the failed delivery will be borne by the customer, being treated the same as a return.

The client undertakes to verify the conformity of the order and the perfect condition of the merchandise upon receipt. In the event that the delivery is failed by the transport company for reasons attributable to the customer, the seller may pass on the shipping cost to the customer without prejudice to the fact that the seller could also cancel the order. It will be understood that an unsuccessful attempt to deliver the order occurs for reasons attributable to the customer when the transport company shows up on the date, time slot and address agreed with the customer and the customer does not respond to the receipt of the order.

It will also be understood as an unsuccessful attempt to deliver the order attributable to the customer, if the customer is absent at the time of delivery to the place, the day and the time slot previously agreed with the carrier. In this case, a notice and / or proof of their absence will be left and the product will be retained for a maximum of 5 days. After this period, the client will bear the return costs apart from those detailed above for the failed delivery of the order.

If the client wishes to change the delivery date previously agreed with the carrier, the latter must communicate this directly to the carrier with a minimum of 24 business hours prior to the previously agreed date and time slot.

Espresso Blue will try to group all the products from the same purchase in a single shipment, but for reasons of internal logistics and on very few occasions, the same purchase may have partial shipments with different delivery dates. The client will be informed at all times.

The merchandise is covered at all times against risks of transportation, loss and manipulation. In case of claim in relation to possible defects or marks of deterioration of the products (breakdown, missing product with respect to the delivery order, damaged packaging, broken products, etc.), the customer must indicate the anomalies in the delivery note of the carrier at the time of delivery and reject the delivery if it is badly damaged, and notify them to the following email account info@espressoblue.com including images of the damaged product or by phone 938223057 as soon as possible. Espresso Blue will respond by phone or email giving precise instructions on the process to follow. It is essential to keep this voucher if it is in writing.

The customer should never throw away the packaging of the products until they are in perfect condition and verify that all the products match those ordered.

9. RETURNS

In accordance with the provisions of article 101 of the General Law for the Defense of Consumers and Users, the customer has 14 calendar days to communicate the return of a product to Espresso Blue, counted from the day of receipt of the order . The consumer and user will have the right to withdraw from the contract for a period of 14 calendar days without indicating the reason (although any product that shows signs of having been manipulated or with signs of use beyond mere verification will be rejected) and without incurring at no cost other than those reported below in the consequences of withdrawal section. The right of withdrawal will not be applicable to contracts that refer to the supply of sealed goods that are not suitable to be returned for reasons of health or hygiene protection and that have been unsealed after delivery.

The withdrawal period will expire 14 days from the day you or a third party indicated by you, other than the carrier, acquires material possession of the goods..

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, a letter sent by post, fax or email) at the following address:

Espresso Blue S.L.
Camí de Garreta, 79 - Pol. Ind. La Valldan - 08600 Berga (Barcelona) - Spain
Phone +34 938 223 057
email: info@espressoblue.com

9.1. Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received by you, including delivery costs without any undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract.

We will not proceed to make such a refund until we have received the goods in perfect condition, or until you have presented proof of the return of the goods, depending on which condition is met first. For the refund of the amount we will use the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund

We will not proceed to make such a refund until we have received the goods in perfect condition, or until you have presented proof of the return of the goods, depending on which condition is met first. For the refund of the amount we will use the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

10. WARRANTY

In accordance with the provisions of the General Law for the defense of consumers and users, all the coffee machines subject to this contract are, in general, guaranteed against any manufacturing defect for a period of two years from the date of invoice

The warranty is effective as of the purchase date detailed on the invoice and only covers the cost of repair or replacement of the product..

All expenses derived from transportation are excluded.

The products and parts replaced by Espresso Blue, under the warranty terms, are their exclusive property. The services provided in the guarantee do not prolong the effects of thisThe warranty period begins from the date of issuance of the Espresso Blue invoice, and cannot be extended in any case by substituting a component in a repair or exchange.

Those incidents that justify the use of the guarantee, will be chosen for the repair, replacement of the part and / or article, discount or return, in the legally established terms. The guarantee will lose its value if any of the data on it or on the proof of purchase is modified, altered or replaced.


Cancellation of warranty

10.1. The incorrect use, manipulation or maintenance by the Customer of a machine or component.

10.2. Improper repair, modification or extension of the machine by any unauthorized person other than Espressoblue.

10.3. Any damaged product with insufficient packaging, no packaging or with visible evidence of improper handling will not be accepted.

10.4. They are excluded from any warranty defect and damage caused by water, power surges or external events, accidents, electrical accidents mainly due to wear, use and misuse.

10.5. Deficiencies caused by negligence, blows or incorrect assembly will not be covered by the guarantee.

10.6. In the case of Lavazza coffee machines, failure to use original Lavazza capsules completely voids the coffee machine warranty.

11. APPLICABLE LAW AND JURISDICTION

These General Purchase Conditions will be interpreted and governed in accordance with Spanish legislation. For any litigation arising from the existence, access, use or content of the General Conditions of Purchase, both the Client and Espresso Blue, expressly waiving any other jurisdiction that may correspond to them, submit to the jurisdiction and exclusive jurisdiction of the Courts and Berga Courts (Barcelona).

12. CUSTOMER SERVICE

For any incident, claim or exercise of their rights, the client may send an email to the address info@espressoblue.com or contact by phone +34 938223057 from Monday to Friday from 9 a.m. to 2 p.m. and from 4 p.m. to 7 p.m.