These General Conditions of Sale will expressly regulate the relations that arise between Espresso Blue, SL with address at Camino de Garreta, 79 – Polígono Industrial La Valldan – 08600 Berga (Barcelona) – Spain, with CIF B64074628 and third parties (hereinafter, "Clients ") who register as users and/or purchase products through the online store of the Espressoblue.com website. (https://www.espressoblue.com, hereinafter the "Store").

To make purchases in the store, it will be necessary for the Client to register or have registered as a User of the website and accept these General Conditions of Sale.

1. USER OBLIGATIONS

As a Customer, you declare that you are of legal age and have sufficient legal capacity to be bound by these General Purchase Conditions when contracting with Espresso Blue. Notwithstanding the foregoing, you expressly accept, without exception, that access to and use of the store takes place under your sole and exclusive responsibility.

The Client undertakes, in general, to use the Store, to acquire the Products and to use each of the Store's services diligently, in accordance with the law, morality, public order and the provisions of these Conditions. Generals. You must also refrain from using them in any way that could prevent, damage or deteriorate the normal functioning and enjoyment of the Store by other Users or that could injure or cause damage to the property and rights of www.espressoblue.com, its suppliers. , Clients or in general from any third party.

2. VIRTUAL STORE OPERATION

2.1. Register in the store

If it is the first time that they access the store and wish to make purchases, the Customer must necessarily complete the registration form that can be accessed through the "Register" or "Access" button and then "Create Account". From that moment on, you will become an Espresso Blue customer.

The access codes (username and password (see Privacy Policy)) are personal and non-transferable, and it is the Client's obligation to ensure their custody, good use and integrity. Likewise, the Client is solely responsible for the choice, loss, theft or unauthorized use of any password or identification code and for the consequences that may arise from this.

In any case, the Client will be able to see their data and modify it through the "My account" option. Through this option, the Client may also activate/deactivate the possibility of receiving "Promotion Bulletins" with information about Espresso Blue (discounts, news,...).

3. PRODUCTS

Espresso Blue reserves the right to decide, at any time, the products it offers to customers through the web store https://www.espressoblue.com and may at any time add new products to those offered or included in the store. , it being understood that unless otherwise provided, such new products will be governed by the provisions of these General Conditions. Likewise, Espresso Blue reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different families of products offered in the web store.

Our store https://www.espressoblue.com offers a wide and varied assortment of products so that the Customer can purchase our products from a computer or mobile phone without having to travel and with more comfort.

Espresso Blue guarantees the price of the day on which the purchase was made, regardless of the day on which delivery is made, so that the Customer can take advantage of all the offers existing at the time of placing their orders, without prejudice to the fact that , at the time of delivery, such offers may not be valid.

Espresso Blue reserves the right to unilaterally modify, cancel or eliminate, at any time and without prior notice, the products and their prices, as well as to suspend or cancel their sale temporarily or permanently.

The colors and tones of the products that appear in the images may vary depending on the monitor on which they are viewed, trying to make them as real and reliable as possible.

4. PRICES

Espresso Blue informs you that all prices shown in the store include the applicable Value Added Tax (VAT). But they do not include shipping costs.

External purchases made by VAT taxpayers (companies, entities, organizations...) residing in the European Union and with an intra-community NIF, will be exempt from paying VAT.

Shipping costs differ depending on the delivery location and the total purchase amount. The shipping costs are indicated in the basket and before confirming the order, you will be able to see the amount they cost, in some cases even free. All shipping costs are added at the end of the order, being added to the price of the ordered items.

Espresso Blue.com reserves the right to modify prices at any time, but products will be invoiced based on the offers in force at the time the order is registered, subject to availability on that date. The prices of the different offers only apply during the validity period indicated therein or until stocks of the offered product are exhausted.

The purchasing system is subject to the legislation in force in Spain, therefore sales operations will be deemed to have been carried out at the address: Camino de Garreta, 79 - Pol. Ind. La Valldan, 08600 Berga (Spain).

5. AVAILABILITY

As regards offers, customers can only order products put on sale during the validity period of the offer, which is indicated in real time in the web store and within the limit of available stock.

Once the offer period for the sale of a product has ended and/or if the product is not available, it will be out of stock or eliminated.

In the event that a product is not available or out of stock after confirming the order and after the closing of the corresponding sale, Espresso Blue will inform the customer by email or by telephone and will offer purchase alternatives, or the possibility of can cancel the order. In that case, Espressoblue.com will offer the customer a refund of the amounts already paid in the form of a purchase voucher, or by refunding the amount in the same way it was collected.

6. PROCEDURE AND PAYMENT METHOD

The customer can choose to pay for their purchase using different methods:

Bizum
Immediate payment in less than 25”, totally secure and comfortable transaction, with a double validation factor from their bank. For this payment method, the first time you must activate your Bizum account for online purchases from your Bank and you will obtain the Bizum key. When you finish the purchase you will have to validate the operation with the Bizum key and confirm it with the digital signature by accessing your bank's application (app). You will receive an email confirming payment of your order.

Credit card (VISA or MasterCard)
Immediate payment, totally secure transaction validated by your bank. You will receive an email confirming the payment of your order with the transaction number.

Bank transfer
You will receive an email confirming your order with the bank account number where you can make the transfer in the name of Espresso Blue. The order placed will be recorded as “pending payment” transfer and expires after 15 days. After this period and if payment has not yet been made, it will automatically be canceled and the order will be considered cancelled.
It is very important that in the banking operation you indicate the order number, as well as your name and surname. Espresso Blue will not consider the order effective and will not be supplied until we confirm that the payment has been made to our bank. If so, you will receive confirmation of the purchase by email. Transfers from different entities may take up to two business days to arrive (not counting weekends or holidays) according to bank regulations. With the bank transfer option you can transfer the amount of the order from your bank or by making a deposit directly over the counter from the same bank as the Espresso Blue account(s).

PayPal
You will receive an email confirming your order with the transaction number. This option has an additional cost of €0.92 (VAT included) per purchase. Espresso Blue guarantees the Client the total security of their transactions, by having the most current technological standards at the date of the store's launch, in terms of security protocols and services. Espresso Blue informs you that, for the best guarantee of your security as a customer, it has reached an agreement with the company Sectigo Limited, dedicated to the implementation of technological security systems in electronic transactions and in particular those that occur on the Internet. In this way we offer our customers peace of mind that their purchases are made with a secure and reliable payment system.

Cash on delivery
You will receive an email of the operation with the order number placed. Payment is made directly to the delivery person from the transport agency, always in cash, if possible, with the exact amount since they do not usually carry change, nor a POS (dataphone) to pay with a credit card. Cash on delivery is only available to mainland Spain.

7. HOME DELIVERY SERVICE

Delivery times will vary depending on the product and delivery area. Spain (Peninsula), Balearic Islands and Portugal, home delivery will be on working days by urgent transport 24/48/72h. depending on the destination.

At the time of delivery, the Customer must sign the order delivery note confirming the order has been delivered and accepted. To receive your orders, all you have to do is show us your ID.

The delivery time starts counting from the day the order is sent. Orders paid by card and PayPal are processed immediately and automatically. If you choose payment by transfer, the period will begin from the day after we receive the transfer. Delivery times are calculated based on business days (Monday to Friday, except holidays). Orders with a delivery or order formalization date during the month of August, Black Friday, Easter and/or Christmas holidays, may suffer delays due to the carriers' holiday period or saturation of orders for delivery.

Espresso Blue will inform the customer by email when their order is shipped and is in the possession of the transport agency. Once the transport agency assigns the shipment number, the client will be informed with an SMS so that they can follow their shipment.

When the customer wants the order to be delivered later than the expected date, they must indicate this at the time of placing the order. The package can only be held in the distribution warehouses (transport company) for a maximum of 5 calendar days from the agreed delivery date. Once this period has passed without hearing from you, making delivery impossible, Espresso Blue reserves the right to have the package returned to our warehouse until the customer contacts us again to request another delivery and pay for new transportation.

7.1. Causes of Force Majeure

Espresso Blue will not assume any responsibility for delays in the delivery of orders when said delays are not directly attributable to Espresso Blue or in cases of force majeure, by way of example but not limited to, in the terms and conditions provided for in these General Conditions of Buys. When:

• any non-faulty event that is impossible to foresee, or that, foreseen or foreseeable, is inevitable,
• failures in access to different web pages,
• failures in the electrical or telephone network supply,
• damages caused by third parties or attacks on the (virus) server that affect the quality of the services and are not attributable to either Espresso Blue or the Client,
• failures in the transmission, dissemination, storage or delivery to third parties of the Products and other content of the website,
• problems or errors in the receipt, obtaining or access to the store by said third parties,
• fires,
• floods or earthquakes,
• strikes or labor conflicts or other social disorders that prevent the supply of the Products and therefore the fulfillment of the obligations assumed by Espresso Blue,
• the shortage or unavailability of fuel or electrical energy,
• accidents,
• wars,
• commercial embargoes or any type,
• locks,
• riots, or by reason of any governmental regulation.
  
  

8. SCOPE OF DELIVERY

The products offered on our website www.espressoblue.com are served within the Spanish peninsular territory. Espressoblue.com also distributes in the Balearic Islands and Portugal. Espresso Blue does not serve products in the Canary Islands, Ceuta or Melilla.

The transport company will make deliveries from Monday to Friday in the morning or afternoon. In the event that the date or time offered by the transport agency does not match that of the client, the client must arrange delivery directly with the transport agency for another day. This could delay the delivery of the order.

The impossibility of agreeing on a delivery date by the client, cancellation of the order once it has already been sent, or failure to adapt to the delivery time slots standardized by the transport agency described above, the shipping and return costs of the failed delivery will be borne. by the customer, being treated the same as a return.

The client undertakes to verify the conformity of the order and the perfect condition of the merchandise at the time of receipt. In the event that the delivery is unsuccessful by the transport company for reasons attributable to the client, the seller may pass on the shipping cost to the client without prejudice to the fact that the seller could also proceed to cancel the order. It will be understood that a failed attempt to deliver the order occurs for reasons attributable to the client when the transport company arrives on the date, time slot and address agreed upon with the client and the client does not attend to the receipt of the order.

It will also be understood as a failed attempt to deliver the order attributable to the client, if the client is absent at the time of delivery at the place, day and time slot previously agreed with the carrier. In that case, a notice and/or proof of your absence will be left and the product will be retained for a maximum of 5 days. After this period, the customer will bear the return costs apart from those detailed above for the failed delivery of the order.

If the client wishes to change the delivery date previously agreed with the carrier, the latter must notify the carrier directly at least 24 business hours in advance of the previously agreed date and time slot.

Espresso Blue will try to group all the products from the same purchase into a single shipment, but for internal logistics reasons and in very rare cases, the same purchase may have partial shipments with different delivery dates. The client will be informed at all times.

The merchandise is at all times covered against risks of transportation, loss and handling. In the event of a claim in relation to possible defects or signs of deterioration of the products (breakdown, product missing from the delivery order, damaged packaging, broken products, etc.), the customer must indicate the anomalies on the delivery note. carrier at the time of delivery and reject the delivery if it is severely damaged, and notify them to the following email account [email protected] including images of the damaged product or by phone 938223057 as soon as possible. Espresso Blue will respond by phone or email giving precise instructions on the process to follow. It is essential to keep this proof if it is in writing.

The customer should never throw away the packaging of the products until they check that they are in perfect condition and verify that all the products match those ordered.

9. RETURNS

In accordance with the provisions of article 101 of the General Law for the Defense of Consumers and Users, the customer has 14 calendar days to communicate the return of a product to Espresso Blue, counted from the day of receipt of the order. . The consumer and user will have the right to withdraw from the contract during a period of 14 calendar days without indicating the reason (although any product that shows signs of having been manipulated or with signs of use beyond mere verification will be rejected) and without incurring at no cost other than those reported below in the consequences of withdrawal section.

The withdrawal period will expire 14 days from the day on which you or a third party indicated by you, other than the carrier, acquires material possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email) to the following address:

Espresso Blue SL
Camí de Garreta, 79 - Pol. Ind. La Valldan - 08600 Berga (Barcelona)
Telephone 938 223 057
Email: [email protected]

9.1. Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received by you, including delivery costs without any undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract.

We will not make such refund until we have received the goods in perfect condition, or until you have provided proof of the return of the goods, whichever condition is met first. To reimburse the amount, we will use the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement

We will not make such refund until we have received the goods in perfect condition, or until you have provided proof of the return of the goods, whichever condition is met first. To reimburse the amount, we will use the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

10. WARRANTY

In accordance with the provisions of the General Law for the defense of consumers and users, all coffee machines that are the subject of this contract are, in general, guaranteed against any manufacturing defect for a period of two years from the date of invoice. .

The warranty comes into effect from the purchase date detailed on the invoice and only covers the costs of repair or replacement of the product.

All costs derived from transportation are excluded.

Products and parts replaced by Espresso Blue, under the terms of warranty, are your exclusive property. The services provided under the warranty do not prolong the effects of the warranty.

The warranty period begins from the date of Espresso Blue's invoice, and cannot be extended in any case by replacement of a component in a repair or exchange.

Those incidents that justify the use of the guarantee will be opted for repair, replacement of the part and/or article, discount or return, under the legally established terms. The guarantee will lose its value if any of the information on it or on the proof of purchase is modified, altered or replaced.

Warranty cancellation

10.1. The Customer's incorrect use, manipulation or maintenance of a machine or component.

10.2. Improper repair, modification or extension of the machine by any unauthorized person other than Espressoblue.

10.3. Any damaged product with insufficient packaging, no packaging, or visible evidence of improper handling will not be accepted.

10.4. They are excluded from any warranty defects and damages caused by water, power surges or external events, accidents, electrical accidents mainly due to wear, use and misuse.

10.5. Deficiencies caused by negligence, knocks or incorrect assembly will not be covered by the warranty.

10.6. In the case of Lavazza coffee machines, non-use of original Lavazza capsules completely voids the warranty of the coffee machine.

11. APPLICABLE LAW AND JURISDICTION

These General Conditions of Sale will be interpreted and governed in accordance with Spanish legislation. For any dispute arising from the existence, access, use or content of the General Conditions of Sale, both the Client and Espresso Blue, expressly waiving any other jurisdiction that may apply to them, submit to the exclusive jurisdiction and competence of the Courts. and Courts of Berga (Barcelona).

12. CUSTOMER SERVICE

For any incident, claim or exercise of their rights, the customer can send an email to the address [email protected] or contact by phone at 938223057 from Monday to Friday from 9 a.m. to 2 p.m. and from 4 p.m. to 7 p.m.